At MebuLink, we are committed to ensuring you are satisfied with your purchase. We stand behind the quality and reliability of our products, and our policies are designed to be transparent and fair.
1. 14-Day ‘Change of Mind’ Return Policy
We offer a 14-day return window for any item that is unused, unopened, and in its original sealed packaging. This policy begins on the date your order is delivered. If you have ordered the wrong product or have changed your mind, you may return it within 14 days for a refund.
Eligibility: To be eligible, the item must be in the exact same condition that you received it, with the manufacturer’s seal intact.
Process: Please contact us at [email protected] before sending the item back.
Shipping: The customer is responsible for the cost of return shipping. Original shipping fees are non-refundable.
2. 6-Month Warranty Policy for Manufacturing Defects
We offer a 6-Month limited warranty on all our smart devices, covering manufacturing defects. The warranty period begins on the date of purchase as indicated on your receipt. This warranty covers any product that fails to operate due to a fault in manufacturing or materials. If a device is found to be defective under this warranty, our sole obligation will be to repair or replace it with the same item.
What is NOT Covered: This warranty is void if the product damage is caused by improper installation, incorrect wiring, or connection to a non-supported voltage; accidental physical damage, dropping, or misuse; damage from water, fire, power surges, lightning strikes, or other external events; or any attempt to open, modify, or repair the device by an unauthorized person.
The Warranty Claim Process
Step 1: Contact Us First – If you believe your product is defective, please contact our support team immediately at [email protected] with your order number and a description of the issue.
Step 2: Troubleshooting & Inspection – Our team will first try to resolve the issue with you via email or phone. If the problem cannot be resolved, we will provide you with instructions on how to return the item for inspection. Once the item is received, our technical team will inspect it to verify the manufacturing defect.
Step 3: Repair or Replacement – If the defect is confirmed and covered by our warranty, we will repair or replace the item free of charge and ship it back to you. If the exact model is no longer available, we may offer a replacement of equivalent or better specifications.
Important Conditions
The original receipt is required for all warranty claims. Please do not send any items to us without first receiving authorisation from our support team. The customer is responsible for the cost of shipping the defective item to us. MebuLink will cover the cost of shipping the repaired or replaced item back to the customer. We recommend using a trackable courier service, as we are not responsible for items lost in transit to us.
Need Help?
For any questions about our warranty policy, please contact us at [email protected] or call us at 070 180 7781 .
